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dc.contributor.authorGalloway, R. L. (R. Les), 1942-
dc.date.accessioned2010-10-19T14:04:58Z
dc.date.available2010-10-19T14:04:58Z
dc.date.issued2001
dc.identifier.urihttp://hdl.handle.net/2086/4217
dc.language.isoenen
dc.publisherDe Montfort Universityen
dc.subject.ddc658en
dc.subject.lcshManagementen
dc.titleAn operations centred model of service quality.en
dc.typeThesis or dissertationen
dc.type.qualificationlevelDoctoralen
dc.type.qualificationnamePhDen


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