Withering the citizen, managing the consumer: complaints in healthcare settings
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Withering the citizen, managing the consumer: complaints in healthcare settings
Allsop, Judith
;
Jones, Kathryn L.
Citation:
Allsop, J. and Jones, K. (2008) Withering the citizen, managing the consumer: complaints in healthcare settings. Social Policy and Society, 7 (2), pp. 233-244.
URI:
http://hdl.handle.net/2086/2373
DOI:
http://dx.doi.org/10.1017/S1474746407004186
ISSN:
1474-7464
Research Group:
Health Policy Research Unit
Date:
2008
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Department of Politics and Public Policy
[664]
