Comparing Local e-Government Websites in Canada and the UK
This paper provides an evaluation of eight local e-Government websites in Canada and the United Kingdom, utilizing web diagnostic tools. The results of the diagnostic evaluation are synthesized for a comparative case analysis between the various local e-Government websites, providing recommendations for areas of improvement in terms of accessibility. Furthermore, the study will offer insight into the varied approaches to e-Government website conceptualization and design among local officials. While eight local websites are evaluated, only the city of Calgary and Hillingdon are explored in-depth through interviews with local officials. The exploration of the use of web diagnostic tools as an evaluative method for local e-Government websites will supply local officials and webmasters with a valuable and feasible option for internal evaluation. The study is unique in that it evaluates multiple e-Government websites at a local level rather than a federal level between two countries.
Citation : Brooks L., Persaud A. (2015) Comparing Local e-Government Websites in Canada and the UK. In: Tambouris E. et al. (eds) Electronic Government. EGOV 2015. Lecture Notes in Computer Science, 9248. Springer, Cham
ISBN : 9783319224787
Research Group : Centre for Computing and Social Responsibility
Research Institute : Centre for Computing and Social Responsibility (CCSR)
Peer Reviewed : Yes