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dc.contributor.authorButler, Peteren
dc.contributor.authorHammer, Anitaen
dc.date.accessioned2018-05-01T10:40:05Z
dc.date.available2018-05-01T10:40:05Z
dc.date.issued2018-06-21
dc.identifier.citationButler, P. and Hammer, A. (2018) A minutes a life-time in fast-food!: Managerial job quality in the quick service restaurant sector. Work, Employment and Society, 33 (1), pp. 96-111en
dc.identifier.issn0950-0170
dc.identifier.urihttp://hdl.handle.net/2086/16103
dc.description.abstractThe fast-food sector remains significantly under researched relative to its size and importance. Drawing on qualitative data this article explores the nature of managerial work in a market leading organisation. The research speaks to important contemporary debates vis-a-vis managerial job quality in routinised service sector work and the compatibility of such jobs with key quality of working life criteria (e.g. opportunities for skills development, decision latitude, voice and meaning). The theoretical contribution of the article lies in the rigor of the analytical lens and exploration of how objective QWL criteria are coloured by subjective expectations and social processes to produce nuanced and unanticipated outcomes e.g. accounts of rewarding, interesting and meaningful work notwithstanding severe structural constraints and bureaucratic rigidities.en
dc.language.isoenen
dc.publisherSageen
dc.subjectFast-fooden
dc.subjectJob qualityen
dc.subjectwork organisationen
dc.subjectroutinised worken
dc.subjectbureaucracyen
dc.subjectmanagementen
dc.subjectagencyen
dc.titleA minutes a life-time in fast-food!: Managerial job quality in the quick service restaurant sectoren
dc.typeArticleen
dc.identifier.doihttps://doi.org/10.1177/0950017018777710
dc.researchgroupPeople, Organisation and Worken
dc.peerreviewedYesen
dc.funderN/Aen
dc.projectidN/Aen
dc.cclicenceN/Aen
dc.date.acceptance2018-04-11en
dc.researchinstitutePeople, Organisations and Work Institute (POWI)en


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