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dc.contributor.authorSezer, Lisa A.en
dc.contributor.authorDoellgast, V.en
dc.date.accessioned2018-03-28T13:56:52Z
dc.date.available2018-03-28T13:56:52Z
dc.date.issued2012
dc.identifier.citationDoellgast, V., and Sezer, L.A. (2012). Redesigning call centre jobs from the bottom up: The effects of call centre management practices on employee well-being and performance. Research for the Call Centre Action Month 2012, the Global Union for the information, communication, technology and services industry (UNI ICTS Global Union).en
dc.identifier.urihttp://hdl.handle.net/2086/15668
dc.descriptionFirst author at the time at Department of Management, London School of Economics.en
dc.language.isoen_USen
dc.publisherUNI Global Unionen
dc.titleMaking the right call: Redesigning call centres from the bottom upen
dc.typeTechnical Reporten
dc.funderUNI Global Unionen
dc.projectidn/a. Funding provided by the global trade union UNI for research, consultancy, and presentation at global conference.en
dc.cclicenceCC-BY-NCen
dc.date.acceptance2012-08-01en
dc.researchinstitutePeople, Organisations and Work Institute (POWI)en


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