"It’s just the nature of the job at the end of the day”: pay and job quality in mass market call centres

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dc.contributor.author Lloyd, C. en
dc.contributor.author Mason, G. en
dc.contributor.author Osbourne, M. en
dc.contributor.author Payne, Jonathan en
dc.date.accessioned 2012-11-16T16:39:31Z
dc.date.available 2012-11-16T16:39:31Z
dc.date.issued 2008
dc.identifier.citation Lloyd, C., Mason, G., Osborne, M. and Payne, J. (2008) ‘It’s just the nature of the job at the end of the day”: pay and job quality in mass market call centres. In: C. Lloyd, G. Mason and K. Mayhew (eds) Low Wage Work in the UK, New York: Russell Sage Foundation. en
dc.identifier.isbn 9780871545633
dc.identifier.uri http://hdl.handle.net/2086/7807
dc.language.iso en en
dc.publisher Russell Sage Foundation en
dc.title "It’s just the nature of the job at the end of the day”: pay and job quality in mass market call centres en
dc.type Book chapter en
dc.researchgroup Contemporary Work and Employment Relations en


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