"It's just the nature of the job at the end of the day": pay and job quality in mass market call centres

Date
2008
Authors
Lloyd, C.
Mason, G.
Osbourne, M.
Payne, Jonathan
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Publisher
Russell Sage Foundation
Peer reviewed
Abstract
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Citation
Lloyd, C., Mason, G., Osborne, M. and Payne, J. (2008) "It's just the nature of the job at the end of the day": pay and job quality in mass market call centres. In: C. Lloyd, G. Mason and K. Mayhew (eds) Low Wage Work in the UK, New York: Russell Sage Foundation.
Research Institute
People, Organisations and Work Institute (POWI)
Centre for Urban Research on Austerity (CURA)