Maintenance outsourcing: A step towards Product Service Systems

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dc.contributor.author Toossi, Amir en
dc.contributor.author Lockett, Helen en
dc.contributor.author Macdonald, Emma en
dc.contributor.author Greenough, R. M. en
dc.contributor.author Roozendaal, Ewout en
dc.date.accessioned 2012-04-04T14:05:30Z
dc.date.available 2012-04-04T14:05:30Z
dc.date.issued 2010
dc.identifier.citation Toossi, A., Lockett, H., Macdonald, E., Greenough, R. and Roozendaal, E. (2010), Maintenance Outsourcing: A step towards Product Service Systems. Maintenance & Asset Management, 25, (3), pp 38-41 en
dc.identifier.issn 1798-7024
dc.identifier.uri http://hdl.handle.net/2086/5885
dc.description.abstract Intense competition in the current global business environment and the need to increase profit have caused companies to seek competitive advantage through the provision of services. In this new service-oriented world companies are providing integrated 'Product-Service Systems' instead of selling only tangible products. In addition, companies are continually trying to reduce their costs, and one primary focus is to minimise the cost of processes like maintenance – which has always been considered a cost centre. This paper considers Product Service Systems as an emerging approach to creating a win-win situation for OEMs and their customers, and discusses maintenance outsourcing as a step towards applying this new concept. Two key elements in successful maintenance outsourcing are to understand the risks to the service providers in taking responsibility for their customers' maintenance activities, and understanding the value that is delivered to the customers by the maintenance service provider. The concept of 'value-in-use' will be introduced as an improved decision criterion for maintenance outsourcing, and the need for a tool to assess value-in-use will be explained. en
dc.language.iso en en
dc.title Maintenance outsourcing: A step towards Product Service Systems en
dc.type Article en
dc.researchgroup Institute of Energy and Sustainable Development
dc.researchgroup Institute of Energy and Sustainable Development en
dc.peerreviewed Yes en
dc.ref2014.selected 1366964034_0910680215895_15_4


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