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dc.contributor.authorNiranjan, T.Ten
dc.contributor.authorWeaver, M. W.en
dc.date.accessioned2012-02-02T09:40:19Z
dc.date.available2012-02-02T09:40:19Z
dc.date.issued2011
dc.identifier.citationNiranjan, T.T. and Weaver, M. (2011) A unifying view of goods and services supply chain management. The Service Industries Journal, 31 (14), pp. 2391-2410.en
dc.identifier.issn0264-2069
dc.identifier.urihttp://hdl.handle.net/2086/5552
dc.description.abstractAmbiguities in the constructs that are the building blocks of research may have hindered advancement of service operations knowledge/research. To alleviate this situation, the authors identify similarities and differences between goods and services to inform a view of constructs (e.g. inventory, capacity, and Bullwhip effect) that are equivalent and are of relevance to both sectors. A unifying paradigm that allows transference of ideas across the two broad sectors is proposed and illustrated with case studies.en
dc.language.isoenen
dc.publisherRoutledgeen
dc.subjectservice operationsen
dc.subjectconstructsen
dc.subjectinventoryen
dc.subjectcapacityen
dc.subjectimmediately usable serviceen
dc.titleA unifying view of goods and services supply chain management.en
dc.typeArticleen
dc.identifier.doihttps://doi.org/10.1080/02642069.2010.504821
dc.peerreviewedYesen


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