A unifying view of goods and services supply chain management.

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dc.contributor.author	Niranjan, T.T	en
dc.contributor.author	Weaver, M. W.	en
dc.date.accessioned	2012-02-02T09:40:19Z
dc.date.available	2012-02-02T09:40:19Z
dc.date.issued	2011
dc.identifier.citation	Niranjan, T.T. and Weaver, M. (2011) A unifying view of goods and services supply chain management. The Service Industries Journal, 31 (14), pp. 2391-2410.	en
dc.identifier.issn	0264-2069
dc.identifier.uri	http://hdl.handle.net/2086/5552
dc.description.abstract	Ambiguities in the constructs that are the building blocks of research may have hindered advancement of service operations knowledge/research. To alleviate this situation, the authors identify similarities and differences between goods and services to inform a view of constructs (e.g. inventory, capacity, and Bullwhip effect) that are equivalent and are of relevance to both sectors. A unifying paradigm that allows transference of ideas across the two broad sectors is proposed and illustrated with case studies.	en
dc.language.iso	en	en
dc.publisher	Routledge	en
dc.subject	service operations	en
dc.subject	constructs	en
dc.subject	inventory	en
dc.subject	capacity	en
dc.subject	immediately usable service	en
dc.title	A unifying view of goods and services supply chain management.	en
dc.type	Article	en
dc.peerreviewed	Yes	en

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