A unifying view of goods and services supply chain management.

De Montfort University Open Research Archive

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dc.contributor.author Niranjan, T.T en
dc.contributor.author Weaver, M. W. en
dc.date.accessioned 2012-02-02T09:40:19Z
dc.date.available 2012-02-02T09:40:19Z
dc.date.issued 2011
dc.identifier.citation Niranjan, T.T. and Weaver, M. (2011) A unifying view of goods and services supply chain management. The Service Industries Journal, 31 (14), pp. 2391-2410. en
dc.identifier.issn 0264-2069
dc.identifier.uri http://hdl.handle.net/2086/5552
dc.description.abstract Ambiguities in the constructs that are the building blocks of research may have hindered advancement of service operations knowledge/research. To alleviate this situation, the authors identify similarities and differences between goods and services to inform a view of constructs (e.g. inventory, capacity, and Bullwhip effect) that are equivalent and are of relevance to both sectors. A unifying paradigm that allows transference of ideas across the two broad sectors is proposed and illustrated with case studies. en
dc.language.iso en en
dc.publisher Routledge en
dc.subject service operations en
dc.subject constructs en
dc.subject inventory en
dc.subject capacity en
dc.subject immediately usable service en
dc.title A unifying view of goods and services supply chain management. en
dc.type Article en
dc.peerreviewed Yes en


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