A unifying view of goods and services supply chain management.
Ambiguities in the constructs that are the building blocks of research may have hindered advancement of service operations knowledge/research. To alleviate this situation, the authors identify similarities and differences between goods and services to inform a view of constructs (e.g. inventory, capacity, and Bullwhip effect) that are equivalent and are of relevance to both sectors. A unifying paradigm that allows transference of ideas across the two broad sectors is proposed and illustrated with case studies.
Citation : Niranjan, T.T. and Weaver, M. (2011) A unifying view of goods and services supply chain management. The Service Industries Journal, 31 (14), pp. 2391-2410.
ISSN : 0264-2069
Peer Reviewed : Yes