Now showing items 1-10 of 63
Technological disruptions in Services: lessons from Tourism and Hospitality
Purpose – Technological disruptions such as the Internet of Things and autonomous devices, enhanced analytical capabilities (artificial intelligence) and rich media (virtual and augmented reality) are creating smart ...
'Imagineering' consumer behaviour: a proposed methodology for visualizing futures
(Academy of Marketing Annual Conference, 2016)
Contemporary research methods within the marketing arena rarely enable or capture creative cognitions that potentially generate new insights at the holistic level. Such insights are particularly pertinent where a clear ...
Marketing beyond the frontier? Researching the new marketing landscape of virtual worlds
(Taylor and Francis, 2013)
Internet of Things: understanding trust in techno-service systems
The characteristics of the Internet of Things (IoT) are such that traditional models of trust developed within interpersonal, organisational, virtual and Information Systems (IS) contexts may be inappropriate for use within ...
Value transformation in the lets play gaming sub-culture
Let’s play is a globally significant phenomenon in creative online content generation that has evolved from gaming culture. Little is understood about the behavior and motivations of community participants to generate ...
Robot relationships within communal/exchange service contexts: working paper
(Australia-New Zealand Marketing Academy Conference, 2017-12-04)
Emergent technologies are rapidly transforming the nature of services and service experiences. One particular area predicted to have a significant impact on these is the integration of robots into service systems. However, ...