Implementing the measurement of modern service delivery mechanisms in a selected range of English councils.

De Montfort University Open Research Archive

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dc.contributor.author Phythian, Michael James
dc.date.accessioned 2011-05-05T15:53:24Z
dc.date.available 2011-05-05T15:53:24Z
dc.date.issued 2010-07
dc.identifier.uri http://hdl.handle.net/2086/4936
dc.description.abstract This research provides the first thorough investigation into, and analysis of, the literature on e-government metrics and has opened up the topic and literature to the practitioner community. The research focuses on English local government, in response to what the researcher had experienced as haphazard implementation of e-government. Supplementary explorations included official and unofficial reasons for the adoption of e-government, along with the role of politics and Politics – local, national and international. Until this research, the main focus for e-government measurement had been on targets or large and complex analyses suitable only for central government. Instead, this research proposes parsimonious measurement. Such measurement, reliant upon collating citizen feedback across delivery channels, will assist improvement to services and assist channel migration. This had never been examined before. Since the subject of the research was electronic government, an action research methodology was employed, using electronic research instruments to deliver surveys, provide survey results and to house research models and background. The researcher is a practitioner within the field, so the instruments were designed to cross-fertilize the academic and practitioner thinking on the subject. It is expected that the research tool, in the form of the weblog, will continue (in the longer term) to assist professionals in debating the use of metrics. Ongoing research will continue to stretch across the academic and practitioner boundaries. This research makes original contributions to knowledge by revealing the most appropriate mechanism for the management and use of e-government, amongst other mechanisms for service delivery in the public sector, especially considering smaller authorities. en
dc.language.iso en en
dc.publisher De Montfort University en
dc.subject e-government en
dc.subject electronic government en
dc.subject electronic service delivery en
dc.subject egovernment en
dc.title Implementing the measurement of modern service delivery mechanisms in a selected range of English councils. en
dc.type Thesis or dissertation en
dc.publisher.department Faculty of Technology en
dc.publisher.department Centre for Computing and Social Responsibility en
dc.type.qualificationlevel Doctoral en
dc.type.qualificationname PhD en


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