Fast healthcare: Brief communication, traps and opportunities

De Montfort University Open Research Archive

Show simple item record Crawford, Paul Brown, Brian J. 2011-03-15T15:05:55Z 2011-03-15T15:05:55Z 2010-12-01
dc.identifier.citation Crawford, P. and Brown, B., (2011) Fast Healthcare: Traps and opportunities. Patient Education and Counseling 82, (1) pp. 3-10. en
dc.identifier.issn 0738-3991
dc.description “NOTICE: this is the author’s version of a work that was accepted for publication in Patient Education and Counseling. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Patient Education and Counseling Volume 82, Issue 1, January 2011, Pages 3-10 en
dc.description.abstract Resource considerations have meant that brevity in health care interventions is a high priority, and have led to a constant striving after ever more impressive time efficiency. The UK's National Health Service may be described as a kind of ‘fast healthcare’, where everyone is task busy, time is money, bed spaces are frenetically shuffled so as to accommodate the most needy and there appears to be ‘no time to talk’. Indeed, a great many health care encounters are taking place in short ‘blips’ often of 5 min or less across a range of sites and involving a vast number of practitioners. In this paper we explore how brief communication can both alienate and be therapeutic for patients. We theorise brief interactions by considering a number of traditions of work in anthropology, linguistics and sociology and conclude that health care providers need to invest much more in the skills and strategies for how best to communicate briefly if it to retain its core tradition of caring for others. en
dc.language.iso en en
dc.publisher Elsevier en
dc.subject phatic communication en
dc.subject health care en
dc.subject brief communication en
dc.subject blip culture en
dc.subject pragmatics en
dc.title Fast healthcare: Brief communication, traps and opportunities en
dc.type Article en
dc.researchgroup Participation & Social Justice
dc.researchgroup Psychology
dc.researchgroup Health Policy
dc.researchgroup Mary Seacole Research Centre
dc.researchgroup Health Policy Research Unit
dc.peerreviewed Yes en
dc.ref2014.selected 1366719837_0000895004444_22_2

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