Conflict management styles used by nurse managers in Sultanate of Oman.

De Montfort University Open Research Archive

Show simple item record

dc.contributor.author Al-Hamdan, Zaid
dc.contributor.author Shukri, Raghda
dc.contributor.author Anthony, Denis Martin
dc.date.accessioned 2011-02-03T15:05:18Z
dc.date.available 2011-02-03T15:05:18Z
dc.date.issued 2011
dc.identifier.citation Al-Hamdan, Z., Raghda, S. and Anthony, D.M. (2011) Conflict management styles used by nurse managers in Sultanate of Oman. Journal of Clinical Nursing. 20 (3-4) pp.571-80. en
dc.identifier.issn 1365-2702
dc.identifier.uri http://hdl.handle.net/2086/4563
dc.description.abstract Aim. The study aimed to investigate the conflict management styles used by nurse managers in Sultanate of Oman Background: conflict is inevitable in daily nursing work. Several styles are used to manage conflict situations. In previous studies conducted in western countries avoiding and compromising conflict management styles appear to be the first choices for the nurses. In Arab countries no study to date has examined the conflict management styles used by nurse managers to compare with the results from studies conducted in western countries. Design and method:A survey questionnaire was distributed to 271 nurse managers, working in the three-management levels from nine referral hospitals in Sultanate of Oman, a response rate of 86 percent. The results were analysed using SPSS version 16.. Results: nurse managers in Oman used all five conflict management styles, with integrating style as first choice followed in order by compromising, obliging, dominating and avoiding. These results differ from those conducted on nurses in other countries. Relevance to Clinical Practice: Conflict can affect patient care if handled badly. Conclusion: The results of the present study have implications for people who work in the hospitals, whether practitioners or policy makers. Recommendations are offered to improve nurse managers’ work environment. en
dc.language.iso en en
dc.publisher Blackwell en
dc.subject conflict management en
dc.subject nursing en
dc.subject Oman en
dc.subject organisational behaviour en
dc.subject nurse manager en
dc.subject management en
dc.title Conflict management styles used by nurse managers in Sultanate of Oman. en
dc.type Article en
dc.identifier.doi http://dx.doi.org/10.1111/j.1365-2702.2010.03557.x
dc.researchgroup Nursing and Midwifery Research Centre
dc.researchgroup Health Policy Research Unit
dc.peerreviewed Yes en


Files in this item

Files Size Format View

There are no files associated with this item.

This item appears in the following Collection(s)

Show simple item record