Investigating consumer behaviour and competitiveness in Internet service businesses : development of the mystery-shopping methodology in Internet banking services.

De Montfort University Open Research Archive

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dc.contributor.author Jayawardhena, Chanaka
dc.date.accessioned 2010-10-14T08:33:29Z
dc.date.available 2010-10-14T08:33:29Z
dc.date.issued 2001
dc.identifier.uri http://hdl.handle.net/2086/4200
dc.language.iso en en
dc.publisher De Montfort University en
dc.subject.ddc 658 658.05 en
dc.subject.lcsh Management Business Data processing en
dc.title Investigating consumer behaviour and competitiveness in Internet service businesses : development of the mystery-shopping methodology in Internet banking services. en
dc.type Thesis or dissertation en
dc.type.qualificationlevel Doctoral en
dc.type.qualificationname PhD en


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