Withering the citizen, managing the consumer: complaints in healthcare settings

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dc.contributor.author Allsop, Judith
dc.contributor.author Jones, Kathryn L.
dc.date.accessioned 2009-08-20T15:25:47Z
dc.date.available 2009-08-20T15:25:47Z
dc.date.issued 2008
dc.identifier.citation Allsop, J. and Jones, K. (2008) Withering the citizen, managing the consumer: complaints in healthcare settings. Social Policy and Society, 7 (2), pp. 233-244. en
dc.identifier.issn 1474-7464
dc.identifier.uri http://hdl.handle.net/2086/2373
dc.language.iso en en
dc.publisher Cambridge University Press en
dc.title Withering the citizen, managing the consumer: complaints in healthcare settings en
dc.type Article en
dc.identifier.doi http://dx.doi.org/10.1017/S1474746407004186
dc.researchgroup Health Policy Research Unit
dc.ref2014.selected 1364985681_9711521233349_19_2
dc.ref2014.selected 1366719837_9711521233349_22_3


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