Evaluating mobile app usage by service sector micro and small enterprises in Nigeria: an abductive approach
This research investigated how mobile apps influence the dynamic capabilities of service sector micro and small enterprises (MSEs) in Lagos, Nigeria. Using an abductive method, data from 388 service sector MSEs was examined through exploratory factor analysis. . The resultant model suggests that mobile app usage barely increases the absorptive capability (integrating new learning into the organization) of MSEs; rather, it strongly influences the ability to seize opportunities. The result implies that mobile app usage by service sector MSEs in Lagos deviates from the conventional views on the micro-foundations of the dynamic capability framework, which argues that sensed opportunities are first analyzed (shaped) before resources are deployed towards their maximization. These findings suggest that the service sector MSEs in Lagos seldom scrutinize opportunities before deploying resources to seize them. This study extends IS literature on how mobile apps help MSEs to exploit business opportunities in resource-constrained contexts.
The file attached to this record is the author's final peer reviewed version. The Publisher's final version can be found by following the DOI link.
Citation : Owoseni, A., and Twinomurinzi, H. (2020) Evaluating mobile app usage by service sector micro and small enterprises in Nigeria: an abductive approach. Information Technology for Development,
ISSN : https://doi.org/10.1080/02681102.2020.1727825
Research Institute : Centre for Computing and Social Responsibility (CCSR)
Peer Reviewed : Yes
- Leicester Media School