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    Making the right call: Redesigning call centres from the bottom up

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    UNI_CallCentreStressReport-DoellgastSezer.pdf (305.8Kb)
    Date
    2012
    Author
    Sezer, Lisa A.;
    Doellgast, V.
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    Description
    First author at the time at Department of Management, London School of Economics.
    Citation : Doellgast, V., and Sezer, L.A. (2012). Redesigning call centre jobs from the bottom up: The effects of call centre management practices on employee well-being and performance. Research for the Call Centre Action Month 2012, the Global Union for the information, communication, technology and services industry (UNI ICTS Global Union).
    URI
    http://hdl.handle.net/2086/15668
    Research Institute : People, Organisations and Work Institute (POWI)
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    • Department of Politics, People & Place [1190]

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