Making the right call: Redesigning call centres from the bottom up

De Montfort University Open Research Archive

Making the right call: Redesigning call centres from the bottom up

Sezer, Lisa A. ; Doellgast, V.
Citation: Doellgast, V., and Sezer, L.A. (2012). Redesigning call centre jobs from the bottom up: The effects of call centre management practices on employee well-being and performance. Research for the Call Centre Action Month 2012, the Global Union for the information, communication, technology and services industry (UNI ICTS Global Union).

Description:

First author at the time at Department of Management, London School of Economics.
URI: http://hdl.handle.net/2086/15668
Date: 2012
Creative Commons Licence: CC-BY-NC

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