Identifying the critical factors that impact on the Development of Electronic Government using TOE Framework in Saudi E-Government Context: A Thematic Analysis
Background: Electronic government (e-government) systems are important across several dimensions, such as the public sector, business sector and the government itself, via the various organs of government. Hence, e-government systems consist of numerous factors, which play various roles in the success of e-government development and adoption. The most important factors from derived from dimensions that impact on the development, implementation and adoption of e-government which are technological, organisational, environmental, and social, also it is intended for and the government decision-makers involved. Therefore, the government of Saudi Arabia is seeking to improve its electronic services (e-services) and so this topic was attractive for the researcher, who in turn, has attempted to make a research contribution to the integration of an e-government system in the context of Saudi Arabia (SA). Aims and Objectives: The aim of this research was to identify insights into the critical factors revealed in a review of the relevant literature. The Literature Review shows that there have been few studies that have considered the critical factors in the development of e-government systems. This thesis is taking into account the experiences of senior government IT staff and the citizens such a system is intended to serve. To present a theoretical understanding of e-government development that based on Technology-Organisation-Environment TOE framework. Consequently, a conceptual framework for the successful development and adoption of e-government was subsequently proposed to improve government services in general and make savings in terms of time, cost and promote the e-services. Methods: Qualitative research data were gathered via 26, in-depth semi-structured interviews from two perspectives: first, from the point of senior IT managers view at four Saudi Ministries and second, from the standpoint of 10 Saudi citizens (five men and five women). Thematic analysis was carried out to identify the critical factors that derived technological, organisational, environmental and social dimensions which influencing e-government development in the Saudi context. Moreover, to highlight the issues to be taken into account when endeavouring to support e-government development in Saudi Arabia’s Ministries. Results: This research makes a significant contribution to understanding e-government development, as it essentially identifies the critical factors that should be targeted by the Saudi government in its efforts to develop e-government. This study therefore brings together these various factors into a single comprehensive conceptual framework, comprising the main elements to be considered when attempting to identify, improve and motivate e-government system development. This is based on the perspectives of senior government IT managers in Saudi Ministries and the intended system users, namely the Saudi public. As a theoretical basis (TOE) Framework was applied and extended to the topic of e-government system development. Conclusion: This research explains how the critical factors identified through the application of the TOE Framework plus the examined social dimension can be worked into the Saudi government’s decision-making, as it provides valuable information for decision-makers in Saudi Arabia’s Ministries about what needs to be consider, thus enhancing the development of e-government nationwide.
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