Lean Six Sigma Approach to Improve the Admissions Process for a Nigerian HE Institute
Lean as a management paradigm has been applied extensively in manufacturing industries, and so little has been done in the area of its studies and application in managing affairs in education. This paper exemplifies the applicability of Lean Six Sigma approach for higher educational institutes. The problem solved is that of ineffective and inefficient admission process in the ELITE state polytechnic. The project is aimed at proffering a workable and a viable improvement process for the admission of candidates for the ELITE state polytechnic that will be more attractive and have more value for customers and above all, create more wealth for the polytechnic community. The need for improvement is presented in responses from respondents in the question two of the questionnaires. A total of 70 respondents, representing 85% indicate their dissatisfaction with the admission process. To improve the admissions process, the Lean Six Sigma based methodology, DMAIC was applied. A qualitative research analysis was used in analyzing the questionnaires, since the method seeks to understand and the research problems from the perspective of the local population. A test shows positive results when compared with the old practice. There were improvements in a circle, takt, lead and utilization times, reductions in idle time and rework, likewise the process circle efficient (PCE). The results are presented in the current flow chart and the value stream maps.
Citation : Oko, A. and Kang, P.S. (2015) Lean Six Sigma Approach to Improve the Admissions Process for a Nigerian HE Institute. International Journal of Scientific and Engineering Research, 6 (5), pp. 368-378
ISSN : 2229-5518
Peer Reviewed : Yes